Do you have questions about the use and effects or other details of our VIDEO GUARD surveillance solutions? Then you may already find the right answer here. If you have any further questions or concerns, please do not hesitate to contact us personally.
How does data transmission work?
In the event of an alarm, the in-house control center receives the live image from the VIDEO GUARD and can use it to access the cameras and loudspeaker. This is done via the best network: By using special IOT SIM cards, the most powerful network (3G/4G/LTE/5G) from the various providers is always selected automatically.
How many different types of surveillance does VIDEO GUARD offer?
With our broad portfolio, all needs can be covered: Our standard VIDEO GUARD PROFESSIONAL surveillance towers are powered video towers with three infrared cameras for the best day and night vision. For self-sufficient use, there is the VIDEO GUARD SOLAR with photovoltaic support and integrated fuel cell as well as two wide-angle cameras with sensor-controlled night vision function. We recommend our VIDEO GUARD ONE for small storage areas, container systems or indoor spaces. We also offer the VIDEO GUARD ULTIMATE with a corresponding sensor fence for special applications in outdoor surveillance.
Don't the residents feel disturbed by VIDEO GUARD?
There is no reason for this. We work with thermal imaging cameras or infrared spotlights whose light is invisible to the human eye. For this purpose, only the customer's property is monitored; adjacent private and public areas are blacked out and are therefore not visible. Only the loudspeaker activated in the event of an alarm can be a nuisance, but of course it also helps to protect neighboring properties and objects.
Is someone watching the monitor all night?
Yes and no. Thanks to our intelligent video analysis software, constant human monitoring is not necessary. Our cameras analyze the surroundings and use intelligent video analysis to raise the alarm as soon as someone moves in the surveillance area. This alarm is received and verified in our own 24-hour control center. The control center employee then initiates appropriate emergency response measures.
Who commissions the security service?
Our control center ensures your safety. As the customer, you decide whether the police or a security service should be notified from here in the event of an emergency. We will be happy to advise you on your choice.
Who covers the damage caused by burglary and vandalism?
VIDEO GUARD is - as far as we know - the only insurance-certified system in Germany where insurers trust the function of the video tower without any ifs and buts. We secure your construction site against theft and vandalism and are self-insured for up to €500,000 per claim - for your safety.
How do I decide how many video towers I need?
We come to you, advise you and prepare an individual risk analysis. Based on this information, we make our recommendation and you decide how many towers you would like to have installed.
Do you also offer stand-alone monitoring systems for areas without a power supply?
Yes. In areas without a mains power supply, VIDEO GUARD SOLAR offers a permanent solution based on the integration of an environmentally friendly fuel cell in conjunction with photovoltaic support and a battery pack. In contrast to gasoline or diesel generators, this solution is environmentally friendly and is therefore also permitted in nature conservation areas.
What sets you apart from the competition? The towers all look the same!
With regard to the much-discussed issue of additional lighting, we have decided to offer this only as an option at the customer's request. We ourselves want to avoid attracting attention by using colored lighting on the construction site, as this is likely to attract thieves in the first place.
How reliable is the VIDEO GUARD monitoring system?
Are images/videos saved in the event of an incident and if so, in what quality?
Image storage is useful for documentation purposes and, if necessary, to support police investigations. Storage should be redundant in the device and in the alarm center, with storage in the minimum HD standard. We store in the standard tower with a resolution of 5 megapixels. The storage period of the data is subject to legal requirements. We are also happy to adapt to your wishes.
Who has access to the image material?
How do you ensure compliance with the GDPR?
What can I protect with VIDEO GUARD?
We are at home guarding construction sites, but of course we are open to everything. In addition to the already wide range of applications, VIDEO GUARD has also monitored parking lots, fairgrounds and beer gardens. Our sales department will be happy to advise you after a visit with an individual security concept and a non-binding offer.
How does VIDEO GUARD work with the police?
Does VIDEO GUARD work together with my security service?
Of course, our customers are free to decide who we contact in the event of an alarm. Before you start guarding, you determine who will be available as a contact person.
How quickly can a VIDEO GUARD be installed?
What can VIDEO GUARD monitor?
With our broad portfolio, all needs can be covered: Our standard VIDEO GUARD PROFESSIONAL surveillance towers are powered video towers with three infrared cameras for the best day and night vision. For self-sufficient use, there is the VIDEO GUARD SOLAR with photovoltaic support and integrated fuel cell as well as two wide-angle cameras with sensor-controlled night vision function. We recommend our VIDEO GUARD ONE for small storage areas, container systems or indoor spaces. The VIDEO GUARD ULTRA is particularly suitable for remote surveillance areas and we recommend the VIDEO GUARD FLEX for flexible installation. We also offer the VIDEO GUARD ULTIMATE with a corresponding sensor fence for special applications in outdoor surveillance. The VIDEO GUARD COMPACT rounds off the portfolio and, thanks to its minimal size and multifunctional bracket, can be mounted almost anywhere where there is a need for security.
How fast is the security service on the construction site?
Unfortunately, only he can influence this and it always depends on the location and situation. In the case of a VDS-compliant deployment and a correspondingly (more expensive) contract with the security service, it must be on site within 20 minutes. We therefore recommend that you cooperate with your local police station free of charge.
Who carries out the intervention in the event of an alarm?
By eliminating false alarms through our process, we generally map the alarm intervention through the deployment of police forces. These are generally faster on site and considerably more professional than private security services. Unlike private security services, the deployment of police officers is free of charge for you. Nevertheless, it may make sense to use private security services in individual cases. We explain the advantages and disadvantages to you in the development of the joint security strategy.
Our advantage is that the police are happy to work with us as a German control center because we have built up trust in advance, can direct emergency services and help catch thieves.
How quickly can VIDEO GUARD surveillance be installed?
Our security systems are operational and ready for use within half an hour. Normally, we secure your construction site with VIDEO GUARD just 24 hours after your order.
Isn't a mobile security service cheaper?
No. The labor costs significantly exceed the costs of our security solutions. Depending on the service provider, human surveillance is also more prone to failure and errors than our technical surveillance. Nevertheless, humans are fortunately not obsolete per se, as there are always areas of application where human service and flexibility make the difference. We advise you on the right mix for the right situation. Although we consider technical monitoring to be forward-looking, our primary concern is to satisfy you as a customer.
But a district trip is cheaper!
Yes. In our view, a patrol is also a waste of money. A visit of 2 times 10 minutes during the night cannot prevent theft. At best, the police detect a break-in. In our opinion, you can save yourself these expenses. However, the situation is different with a closure check. We consider this to be generally sensible, but it does not replace surveillance. From three checks per night, the patrol service is not even cheaper.
Does the offer price cover all costs?
In addition to the pure rental and set-up costs, there are often additional fees depending on the number of alarms and alarm interventions. As purely event-driven costs, these cannot be calculated in advance and may exceed the pure rental costs in individual cases. Thanks to our prior alarm verification with first-class video quality and our alarm intervention by police officers, there are no follow-up costs. Accordingly, we guarantee 100% adherence to costs.
Do insects trigger false alarms for you?
Are recordings made around the clock?
What is the range of the VIDEO GUARD towers?
We offer you various technical solutions for different areas of application, each with a different range: Our standard product, the VIDEO GUARD PROFESSIONAL has 3 cameras and has a reliable detection range of 2 times 80 meters each and once 40 meters day & night. Our self-sufficient VIDEO GUARD ULTRAS with their two thermal imaging cameras detect intruders up to 80 meters away. The third camera of the Ultra has a range of up to 40 meters. For smaller tasks, we recommend our VIDEO GUARD ONE with just one camera and a range of 30 meters at an aperture angle of 100°. We also offer niche products, e.g. for the wind industry with viewing distances of up to 250 meters. Simply explain your problem to us - perhaps we can offer a suitable solution. Our technicians are always interested in new challenges.
How large is the possible monitoring area?
Is the system functionality restricted by the cameras' blind spots?
Due to the design, the close range around a video tower generally forms a blind spot for camera detection. As this area cannot usually be compensated for by physically setting back the tower, especially in high-rise buildings, this creates uncontrolled access routes for potential perpetrators. We solve this problem by using a third special camera. In this way, unnoticed intrusion can be ruled out.
How does video surveillance actually work?
Is the alarm processed via a separate alarm center?
Of course! Any monitoring system is only as strong as the weakest link in the chain. Video surveillance systems in particular offer the most comprehensive information for safely assessing a hazardous situation. However, specially trained and experienced personnel are required for optimum analysis. This is provided exclusively by a dedicated alarm center, which controls and documents all alarms and the resulting measures using alarm processing software specially tailored to the respective monitoring system. If you want to work with the police, it is advisable to use a control center based in Germany. Otherwise, the police may not be inclined to follow up a call for intervention.
Is it possible to make certain areas in the surveillance area unrecognizable?
What happens if someone cuts the power cable to the video tower?
With VIDEO GUARD Professional, an integrated rechargeable battery guarantees full function for a further 24 hours if the power supply is interrupted. Our battery backup also applies accordingly to our lighting, so that the entire tower is still operational at night until our technician arrives and fixes the problem. Otherwise it would be too easy to outwit the blind system at night.
In addition, with VIDEO GUARD SOLAR we offer a system that is self-sufficient in mains power, which, thanks to its internal fuel cell in combination with solar support and a battery pack, allows the system to operate for months without an external power connection.
How quickly do you recognize a system failure, network disruption or sabotage, for example, and how do you react?
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Are you planning a larger project?
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